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BookifyCall

Analytics & reports

2 guides and 3 common questions.

Dashboard overview

What the Dashboard shows

The Dashboard is the first page you see after signing in, on every plan.

Calls

Inbound and outbound calls in the last 30 days.

Minutes used

Minutes used against your plan's allowance.

Bookings

Appointments booked in the last 30 days, plus a view of this week's bookings.

New leads

Leads captured in the last 30 days.

Below the totals you'll find recent calls, your agents, and leads to follow up.

Analytics page

Detailed analytics

Go to Calls → Analytics and pick a time range. Analytics dashboards are included on the Pro and Enterprise plans.

Calls

  • Volume, minutes and how calls ended
  • What callers asked about

Agents

  • Calls, bookings and success rate per agent
  • A side-by-side comparison across agents

Outcomes

  • Calls that turned into leads and appointments
  • The ten most recent calls

Common questions

What metrics are tracked?

We track total calls by type, call duration, call outcomes, appointments booked and conversion rate, new leads and contact rate, and per-agent performance.

What is conversion rate?

The share of calls in the period that resulted in a booked appointment.

Can I compare agent performance?

Yes, the Analytics page shows performance metrics for each agent.

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