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Phone numbers

2 guides and 8 common questions.

Buying a phone number

Buy a number

  1. Go to Numbers and open the Buy a number tab.
  2. Choose a country and type (local, toll-free or mobile). Add an area code, or digits the number should contain, to narrow the search.
  3. Click Search numbers.
  4. Click Buy next to the number you want, then Buy number to confirm.

The number is added to your account right away, ready to assign to an agent.

Limits

  • Basic includes 1 phone number and Pro includes 5. Enterprise limits are custom.
  • Release a number you no longer need to free up a slot.
  • Need more numbers? Change your plan on Billing → Plans.

Managing numbers

Assign a number to an agent

  1. Go to Numbers and open the Your numbers tab.
  2. Find the number and pick an agent under Assign to agent.
  3. Click Save. Calls to that number now go to that agent.

Note: a number with no agent assigned doesn't answer calls.

Release a number

  1. Go to Numbers and open the Your numbers tab.
  2. Click the delete icon next to the number.
  3. Click Release number to confirm. If an agent was answering it, the number is unassigned first.

Releasing is permanent. You can't get a released number back, so make sure nobody still dials it.

Common questions

Can I choose a specific phone number?

You can search available numbers by area code and pick the one you want. If it is available, you can purchase it directly.

How many numbers can I have?

It depends on your plan - see Billing → Plans. You can purchase numbers up to your plan limit.

Can I release a number?

Yes, you can release any number at any time from the Numbers page. You cannot recover a released number.

How do I search for a phone number?

Go to Numbers and search by area code. Browse the results and click "Purchase" on your chosen number.

What happens if I don't assign a number to an agent?

Unassigned numbers won't receive calls. You must assign a number to an agent for it to be active. Do this from the Numbers page.

Can I move a number to a different agent?

Yes, unassign it on the Numbers page and assign it to the other agent. The change takes effect immediately.

Do I need a phone number for each agent?

An agent needs at least one number to receive calls, and one agent can have several numbers. Each number can only be assigned to one agent at a time.

Can I port my existing phone number?

Currently, we don't support number porting. You'll need to purchase a new number through our platform. Contact support if you need assistance with this.

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